Frequently Asked Questions
We deliver to all areas of the UK. Channel Islands is classed as overseas.
Order before 12pm and we'll dispatch it the same day. Once we have received your order we will dispatch it using Royal Mail 48 hour tracked service. You will receive an email with your tracking code. If you pay £3.95 your order will be posted using Royal Mail 24 Hour Tracked service.
Yes of course we do. If your order is above £35 we will deliver it for free using the Royal Mail 48 hour tracked service.
During the checkout stage, on the left hand side you will see an option to ‘Checkout as a guest’, please use this option to continue to place the order. Or you can create an account with us.
If you are not happy with your product, you are entitled to a refund as long as you return your goods within 30 working days from the day you have received the product. The item(s) must be in ‘as new’ condition and returned in the original, undamaged packaging along with any accessories.
Whilst the goods are in your possession you are responsible for the care of the product including the safe return of the item.
Please see our terms and conditions regarding the return policy at: www.ipixo.com/en/terms-conditions
If you are having problems with the set-up of your item, we do ask that you please visit www.ipixo.com/support as we may have an online quick setup guide and video available for your product.
Please note: Not all products can be found on here. Contact our customer services team for help with anything you cannot find the answer to.
If you wish to return your item you will need to contact us via our support page.
If you have a faulty item, we advise that you contact us regarding this as the issue may be something that can be solved by our customer service team without having to get the item back.
If your item is out of warranty and this has become faulty, we advise that you contact us regarding this as the issue may be something that can be solved by our customer service team without having to get the item back.
If the issue cannot be resolved by the customer service team, then you may be charged for repairing the item.
Can't find what you're looking for?
Our offices are open 9.00am - 5.00pm, Monday to Friday. We aim to get back to you within 24 hours (within normal working business hours). However during busy periods we may take slightly longer.
Capricorn House, Capricorn Park, Blakewater Rd, Blackburn BB1 5QR